Refunds at a glance
| Service | Can it be refunded? |
|---|---|
| Pakistan VPS / RDP | Yes — within 24 hours of activation, with a valid reason |
| USA VPS / RDP | Yes — within 24 hours of activation, with a valid reason |
| VPS / RDP in any other country | No — not after the service is activated |
| Premium VPS and dedicated servers | No — not after the service is activated |
| Renewals | No — a renewed period cannot be refunded |
| Extra services (for example an IP change setup charge) | No — once the work is done |
Why the 24-hour window
A server is set up for you the moment you pay. Its processor, memory and IP address are kept only for you, and we cannot sell them to anyone else. IP addresses and software also cost us money that we cannot get back. The 24-hour window gives you time to check that the server works for you, while keeping our prices low for everyone.
What counts as a valid reason
- The server does not work, and our support team cannot fix it within the 24 hours.
- The server you received is not the plan you paid for (for example, less memory or storage than the plan says), and we cannot correct it.
- You were charged twice for the same order by mistake. A duplicate payment is refunded or added to your account as credit.
What does not count as a valid reason
- Change of mind — you no longer want or need the service.
- Ordering the wrong plan, size or location. Ask us before you pay and we will help you choose.
- Slowness caused by your own internet connection or your internet company (ISP). See why RDP is slow and try Browser RDP.
- A third-party account (such as an eCommerce, social media or payment account) being restricted or suspended. These platforms follow their own rules — see section 11 of our Terms of Service.
- An IP location shown wrongly by an older IP database, or a risk score shown by a third-party website. See section 12 of our Terms.
- Problems with software, licences or settings that you installed or changed yourself.
- A service suspended or terminated for breaking our Terms or Acceptable Use Policy — for example spam, bulk mailing, CPU abuse or running emulators on a plan below 8 GB RAM.
How to ask for a refund
- Contact us within 24 hours of activation — on WhatsApp (+92 309 1155540) or with a ticket in the client area.
- Tell us your invoice number, the server IP address and the reason. Screenshots of any error help us a lot.
- Our team checks the server and tries to fix the problem first.
- If the refund is approved, we tell you how it will be paid back — to the payment method you used where possible, or as account credit.
Requests sent after the 24 hours have passed cannot be accepted.
If we cannot deliver
Sometimes we cannot deliver a service you have paid for. For example, a location may turn out to be unavailable. If this happens, tell us. We will offer the same plan in another location, or add the payment to your account as credit for another service.
Other rules
- Account credit can be used for any CrownVPS service or renewal. It cannot be withdrawn as cash.
- Cryptocurrency payments (such as USDT) cannot be sent back to a wallet. If a refund is approved for a crypto payment, it is given as account credit.
- Payment disputes and chargebacks. Please talk to us first. If a chargeback or dispute is opened without contacting us, the service may be suspended until it is settled.
- Cancelling is not a refund. When you cancel, the service simply stops at the end of the period you have paid for.
Check before you pay
The best way to protect yourself is to ask first. Tell us what you want to run and where its users are. We will tell you honestly if a plan is right for you. Contact us before ordering, and see how much RAM you need and which location to choose.
Cancelling
Cancel from the client area at any time. Your service stays active until the end of the period you have paid for. After that, it does not renew.
CrownVPS is a project of Hostoy Limited · Mujahid Road, Younas Center, Office No. 24–25, Sialkot, Pakistan · WhatsApp +92 309 1155540