These terms apply to every service you buy from CrownVPS (“we”, “us”), a project of Hostoy Limited. When you place an order, you agree to these terms. You also agree to our Acceptable Use Policy, our Privacy Policy and our Refund Policy. We have written them in simple words so they are easy to read.
1. The service
We provide virtual private servers (VPS), Windows RDP servers and dedicated servers. Each one has the specification shown on the plan you order. Services are self-managed:
- We look after the hardware, power, network and installing the operating system you choose.
- You look after everything you install, set up and run on the server, including its security, passwords, updates and backups.
2. Your account
Give us correct contact details and keep them up to date. We send invoices, service notices and abuse reports to them. You are responsible for everything done under your account and on your servers, including anything done by people you give access to. We may ask you to prove your identity or your payment, before or after we start a service.
3. Prices, currency and payment
- Prices on the website are shown in Pakistani rupees to make them easier to understand. They are converted at the rate stated on the site. Invoices are made and paid in US dollars. The US dollar amount is shown under every price.
- You pay for services in advance, for the billing period you choose.
- For some locations, we confirm availability with you on WhatsApp before we take payment.
- If you pay by card, your bank’s exchange rate and any fees it charges are a matter between you and your bank.
4. Renewals and expiry
- Services renew at the end of each billing period. We send an invoice before the renewal date.
- Please renew on time. If a service is not paid by its due date, it is suspended.
- A service can be terminated 48 hours after it expires if it is still unpaid. When a service is terminated, the server and all its data are deleted and cannot be brought back.
- We are not responsible for data lost because a service expired or was terminated for non-payment.
5. Cancellation
You can cancel from the client area at any time. The cancellation starts at the end of the period you have paid for, and the service does not renew after that.
6. Refunds
Refunds are covered by our Refund Policy. In short: Pakistan and USA VPS / RDP plans can be refunded within 24 hours of activation with a valid reason; other countries cannot be refunded after activation; change of mind is not a valid reason. The Refund Policy also explains what happens if we cannot deliver a service you have paid for.
7. Fair usage: processor, memory and network
A VPS shares a powerful physical server with other customers. These rules keep every server fast for everyone.
- Processor (vCPU) — fair usage. vCPU cores are shared under our fair usage policy. Your vCPU use must not stay above 80% for more than 6 hours.
- Need 100% CPU all the time? Then you need dedicated cores. Contact our support to get dedicated cores for your server.
- Memory (RAM) — dedicated. The RAM in your plan is only yours. You can use 100% of it.
- Network port — fair usage. On plans with unlimited bandwidth, your port use must stay within fair usage.
- Continuous abuse. A service that keeps breaking the CPU rules may be suspended.
8. Android emulators
- Android emulators (such as BlueStacks, LDPlayer or Nox) are not allowed on plans with less than 8 GB RAM.
- If you want to run emulators, please buy one of our Emulator VPS or Emulator RDP plans. Do not buy a normal VPS or RDP plan for this work.
9. What you must not do
We do not provide VPS or RDP for spamming, bulk mailing, abuse, attacks, fraud or any illegal activity. The full list is in our Acceptable Use Policy. Breaking these terms or the Acceptable Use Policy can lead to suspension or termination of the service.
10. Our right to suspend or terminate
To protect our platform, our network and our other customers, we have the right to suspend or terminate a service without asking your permission first. For example, when a service:
- breaks these terms or the Acceptable Use Policy;
- is used for abuse, attacks, spam or illegal activity;
- keeps breaking the fair usage rules;
- puts our network, our IP addresses or other customers at risk; or
- must be stopped because the law requires it.
When we can, we will contact you first. Services ended for breaking the rules are covered by the Refund Policy.
11. Third-party platforms and eCommerce accounts
Many customers use their server for Amazon, eBay, Etsy, Daraz, Shopify, social media and other online platforms. Hundreds of our clients use eCommerce platforms without any issue. Still, please understand:
- These are third-party platforms with their own policies. They decide who can have an account.
- We do not guarantee any eCommerce or third-party account. If an account is restricted or suspended, that is the platform’s own decision. It is not covered by any VPS guarantee.
12. IP addresses
- Ownership. The IP addresses given to your service belong to us. You may use them only while the service is active. They come back to us when the service ends.
- IP location (geolocation). We try our best to show the correct location for our IPs in all the big IP location databases. Some older databases may still show a wrong location. We cannot force any website to update or switch to a newer database.
- Clean IPs. We try our best to keep our IPs clean and free from spam.
- Blacklists. If your IP is on a blacklist, we will get it removed from that list free of cost.
- Spam or fraud scores on other websites. Some third-party websites show their own “risk” or “fraud” score for IPs. They have their own choice and rights to do this, and we cannot control it.
- Changing an IP. If it is possible to move you to an IP in another subnet (a different IP range), we will change it free of cost. If it is not possible, a setup charge applies.
13. Your data and backups
- You own the data on your server. We do not look at it, except when we need to provide or support the service, to look into abuse, or when the law requires it.
- We do not make automatic backups. Only manual snapshots are available, on request — ask our support team when you want one.
- Always keep your own backups of important data, away from the server. A server is not a backup.
- If data is lost for any reason, the company is not responsible for it.
14. Uptime and support
Every plan comes with our 100% uptime SLA (service-level agreement) guarantee. If you notice any downtime, contact our 24/7 support on WhatsApp right away. Support is available in Urdu and English.
15. Liability
As far as the law allows, the most we will pay for any claim about a service is the amount you paid for that service in the month the claim arose. We are not liable for indirect losses, such as lost profits, lost data, lost accounts or lost business.
16. Changes to these terms
We may update these terms. The version on this page applies from the date it is published. We will tell active customers about big changes by email.
17. Contact
Questions about these terms? Contact us or message us on WhatsApp at +92 309 1155540.
CrownVPS is a project of Hostoy Limited · Mujahid Road, Younas Center, Office No. 24–25, Sialkot, Pakistan · WhatsApp +92 309 1155540